Frequently Asked Questions

At The Nanny Collective, we understand that choosing childcare is a big decision, and you deserve clear, honest answers. Below you’ll find responses to the most common questions families ask us. If you don’t see what you’re looking for, we’re just a message away.

Nanny curious about working with us? Visit our Nanny page to learn more about what it's like to be part of our team.

About Our Nannies

  • All of our nannies are carefully selected professionals with at least two years of full-time childcare experience. They’re fluent in English (many are multilingual), CPR and First Aid certified, and have verified references and a valid police check. Many also hold university degrees or child development training.

  • Yes! Many are bilingual or multilingual, perfect for families seeking language immersion or support in more than one language. Let us know your preference during your intake.​

  • Each nanny goes through a thorough vetting process to ensure a high standard of safety, reliability, and alignment with our values:

    • Background and police checks

    • Social media screening

    • Verified references

    • A structured trial period

    • Ongoing training and monthly check-ins.

Family–Nanny Matching & Support

  • Absolutely. If you’re using our Flexible Care service, we’re happy to arrange a replacement—especially during the trial period—at no extra charge. When working with Long Term Hire nannies, …

  • After your intake and placement fee (€100 for part-time), we’ll match you with a nanny. Once matched, you can schedule a trial day to ensure the fit is right.

  • Flexible Care is for short-term or occasional support, with no contracts. Long-Term Hire is for consistent care (3–6+ months), includes legal support, and offers a structured, committed solution.​

  • Yes - with the Long-Term Hire service, we manage payroll, contracts, and ensure legal compliance with Spanish employment law—so you’re fully supported.​

Scheduling & Customization

  • Yes, our services are built around your needs. Whether you need morning drop-offs, afternoon pickups, or weekend support, we’ll tailor a solution that fits.

  • We invoice you monthly based on agreed minimum hours. Extra hours are added to the next month’s invoice. It’s simple and flexible.

  • Purchased hours are valid for three months. You can roll over up to 5 unused hours to the next month, keeping things flexible without overbooking your nanny.

  • We understand that nannies may need time off due to illness or personal reasons. To anticipate such cases (within our Flexible Care option) we match you with both a Primary and a Supporting Nanny. If both are unavailable, we’ll arrange a temporary replacement for seamless care.​

  • Definitely. Our Flexible Care service is perfect for short-term stays or visitors. No contracts, no admin—just reliable care when you need it.

Costs & Practicalities

  • Are transportation costs covered?

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  • Any expenses related to your child's care during outings, such as meals, tickets, or activity fees, should be covered by the family.

Still curious or ready to begin?

Reach out anytime.

We’re always happy to help! Have a quick question? Send us a message on WhatsApp.

That said, our family intake call is where we go in-depth on everything: from your specific needs and preferences to how we can customize the perfect childcare package for you. So while we’re here for initial questions, the intake is really where the magic happens. If you’re ready to explore the best option for your family, we’d love to start that conversation with you.